FAQs
1. What is VesanoShop?
VesanoShop is an online shopping store offering a wide range of useful, trending, and everyday products. We carefully select products to ensure good quality, fair pricing, and a smooth shopping experience for our customers in India.
2. Do you deliver all over India?
Yes, we deliver to most locations across India. Delivery availability depends on your PIN code, which can be checked at checkout.
3. How long does delivery take?
Orders are usually delivered within 5–10 business days, depending on your location and product availability. You will receive tracking details once your order is shipped.
4. Are your products genuine and quality-checked?
Yes. We work with trusted suppliers and ensure that all products are carefully reviewed before being listed. Customer satisfaction and product quality are our top priorities.
5. How can I track my order?
Once your order is shipped, you will receive an email or SMS with tracking details, allowing you to track your shipment until delivery.
6. What is your return and refund policy?
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Our support team will assist you with a replacement or refund as per our policy.
(You can link this answer to your Return & Refund Policy page.)
7. What should I do if I receive a damaged product?
If your product arrives damaged, please contact our support team with clear photos or videos of the product and packaging. We will resolve the issue as quickly as possible.
8. How can I contact customer support?
You can reach us anytime via email at:
📧 support@vesano.shop
We aim to respond to all queries within 24–48 hours.
9. Do you offer discounts or special offers?
Yes! We regularly run special deals, discounts, and offers. Follow our store or subscribe to updates so you don’t miss out.
10. Is Cash on Delivery (COD) safe?
Yes, COD is completely safe. You pay only after receiving the product at your doorstep.
11. Why should I choose COD?
COD allows you to inspect the package before payment, making it a trusted option for first-time customers.
12. Is there any extra charge for COD?
In some cases, a small COD handling fee may apply. Any charges will be clearly shown at checkout.
13. What happens if I refuse a COD order?
If you refuse delivery without a valid reason, it may affect future COD availability. Please place orders only if you genuinely intend to receive them.
14. Is COD available everywhere in India?
COD availability depends on your PIN code and product. If available, it will appear automatically during checkout.